International passenger contact centre — Poland
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Sun Traveller Contact Guide is an independent directory, not LOT Polish Airlines’s customer service team. The numbers above belong to the company, not this directory.
PLAN A NEW TRIP OR FIND AN EXISTING BOOKING
Use LOT's official flight search for a new reservation and keep the booking reference for later enquiries.
Compare flights on LOT Polish Airlines’s own website or ask its reservations team about an itinerary. Have airports, dates and the number of passengers ready.
Use the booking reference and passenger surname shown on your confirmation. A frequent-flyer membership number and a booking reference serve different purposes.
If another airline or a travel agency sold the ticket, check the confirmation for the company responsible for servicing it. Do not send your booking details to this directory.
Official LOT help and contact centreCheck the complete price, baggage allowance, passenger names and fare conditions with the seller. Seat availability and fares change; this directory does not show live prices or hold reservations.