Reservations and customer service
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Toll-free in the listed region. Mobile airtime or international charges may apply.
Sun Traveller Contact Guide is an independent directory, not Air New Zealand’s customer service team. The numbers above belong to the company, not this directory.
PLAN A NEW TRIP OR FIND AN EXISTING BOOKING
Keep your proposed route and dates ready for the sales team, or complete the reservation through the airline's website.
Compare flights on Air New Zealand’s own website or ask its reservations team about an itinerary. Have airports, dates and the number of passengers ready.
Use the booking reference and passenger surname shown on your confirmation. A frequent-flyer membership number and a booking reference serve different purposes.
If another airline or a travel agency sold the ticket, check the confirmation for the company responsible for servicing it. Do not send your booking details to this directory.
Official booking management and guidanceCheck the complete price, baggage allowance, passenger names and fare conditions with the seller. Seat availability and fares change; this directory does not show live prices or hold reservations.
