Reservations and customer service
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Toll-free in the listed region. Mobile airtime or international charges may apply.
Sun Traveller Contact Guide is an independent directory, not Air New Zealand’s customer service team. The numbers above belong to the company, not this directory.
AN EXISTING TICKET
Use the six-character booking reference ending in H to retrieve eligible bookings. Review the quoted fare difference and any applicable charges before accepting a change.
Start with Air New Zealand’s official booking or help resource below to find the route for your ticket. Look at the replacement flight and any fare difference before accepting a change.
A cancellation may lead to a credit, a refund or no remaining value, depending on the ticket and circumstances. Read the options shown by the airline or ticket seller before confirming.
Keep the cancellation confirmation. A refund request may be a separate step, and this directory cannot approve or process it.
Official change and cancellation guidanceOfficial refund informationAn airline-initiated schedule change is different from choosing to cancel your own trip. Check the message from Air New Zealand, retrieve your reservation and review the alternatives it offers before making changes.
This page is a contact guide, not a live cancellation feed. Confirm the status of a particular flight on the airline’s website or in its app.
Check the airline’s current help options