Reservations and customer service
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Toll-free in the listed region. Mobile airtime or international charges may apply.
Sun Traveller Contact Guide is an independent directory, not Southwest Airlines’s customer service team. The numbers above belong to the company, not this directory.
Southwest lists distinct contacts for general flight questions, Rapid Rewards, baggage and Chase-issued cards.
Check the country and department next to a number. A reservations line may not handle baggage claims, bank cards or a travel agency’s ticket.
Open the airline’s own contact page to see its current chat, forms and country-specific options. An email form or social profile is not necessarily monitored for urgent travel.
See Southwest Airlines contact optionsBEFORE YOU CONTACT THE AIRLINE
Ask about a different flight, a ticket exchange or a change to an existing booking. Fare differences and ticket rules may apply.
1-800-435-9792General reservations / service lineManage your bookingCheck your ticket conditions before cancelling. If a travel agency issued your ticket, contact the seller about the next step.
1-800-435-9792General reservations / service lineOpen the airline’s cancellation helpThe airline or ticket seller decides eligibility. A cancelled flight or booking does not always result in a cash refund.
Open official refund guidanceUse the airline’s own online route. No separate refund phone is listed here.Calls go directly to the listed airline. This guide cannot change tickets, submit refunds or access your booking.
Choose a department that handles your question. The country, hours and source apply to that contact only.
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Source · Checked 2026-09-20Sun Traveller Contact Guide is independent and is not affiliated with Southwest Airlines. We cannot access accounts, make reservations or resolve company support cases.
Use reservations for booking questions and a separately labelled baggage channel for luggage issues. If you booked through an agency, check who issued your ticket. Share booking information only through the airline’s secure official channels.
SPECIALIST CONTACTS
Chase
Chase services Southwest Rapid Rewards credit card accounts. For other card-specific enquiries, use the number on your card or statement. Airline booking and loyalty enquiries belong with Southwest.
Open Chase informationSource · Checked 2026-09-20Southwest Airlines
Contact Southwest about membership and points. Chase-issued credit card billing uses the separate issuer contact.
Open Southwest Airlines informationSource · Checked 2026-09-20Southwest Airlines
Find Southwest travel-management information, GDS guidance and business support routes on the airline website.
Open Southwest Airlines informationSource · Checked 2026-09-20Getaways by Southwest
Use the Getaways contact for eligible flight-and-hotel package bookings and package changes. The general flight line and Chase card line serve other requests.
Open Getaways by Southwest informationSource · Checked 2026-09-20Southwest Airlines
Use the airline contact directory to choose the country and service you need. A city name in a search does not establish a public airline ticket office or a separate local phone number.
Open Southwest Airlines informationSource · Checked 2026-09-20Southwest Airlines
Consult the refund form and eligibility information after reviewing the booking. A cancellation does not by itself confirm a cash refund.
Open Southwest Airlines informationSource · Checked 2026-09-20